Booking Terms and Conditions:

Pricing Plans

Booking & Attendance Policies

Weekly Lesson Bookings

Reserve Early: Weekly lessons must be booked before the start of the month. Your designated slot will be held until the 1st of the month.
Open Availability: After the 1st, any unbooked slots become available for anyone to book as a drop-in session.
Approval Required: Please confirm your weekly lesson time directly with Coach Annalisa before booking. Only book your designated time slot.

Payment & Confirmations

No Payment, No Lesson: Lessons are not confirmed until payment is received and specific dates/times are officially booked.
Check Your Inbox: If you purchased a pricing plan but haven't selected your dates, or if you haven't received a confirmation email, your lesson is not confirmed.
Refund Policy: No refunds will be issued if you forget to redeem your pricing plan and your preferred slot is taken.

Off-Ice Requirements & Scheduling

Mandatory Off-Ice: To train with Coach Annalisa, a minimum of one off-ice session per week is strictly required.
Limited Capacity: Because time slots are limited, they cannot be saved. Please book as soon as possible to secure your spot.

Weekly Commitment: Weekly lessons are a consistent commitment. You are expected to attend all scheduled sessions.
1-Week Notice for Absences: If you know you cannot make one of your weekly commitments in your upcoming Pricing Plan, you must notify Coach Annalisa one week prior to the start of the month.

Cancellations, Rescheduling & Lateness

Finality & Rescheduling

All Bookings are Final: Because ice time is limited and schedules are tightly managed, confirmed lessons are final.
No Swapping or Moving: Regular lesson slots cannot be swapped, moved, or rescheduled within the standard weekly schedule. Please double-check and confirm all dates and times before completing your transaction.

Late Arrival & No-Show Policy

10-Minute Window: If you are more than 10 minutes late, the session will be considered a No-Call / No-Show.
Forfeited Time: In the event of a late arrival or no-show, the remaining lesson time will not be provided, and no refunds or credits will be issued.

Tip for Clients: To get the most out of your ice time, please aim to arrive early enough to be ready the moment your scheduled session begins!

Make-up Lesson Protocol

Make-up lessons are an accommodation, not a guarantee, rescheduling, and must adhere to the following strict requirements:

Time frame: The make-up lesson must be completed before the end of the current calendar month in which the original lesson was missed.
Location/Time: Make-up sessions will only be scheduled outside of the coach's regular lesson hours, utilizing open slots from other cancellations or dedicated "Flex" time.

Client Responsibility: It is the Parent/Guardian's sole responsibility to proactively contact the coach to find and schedule and available make-up slot.

A Note from Coach Annalisa: Thank you for your cooperation and understanding! My schedule relies entirely on timely bookings, and respecting these policies ensures we can keep everything running smoothly for everyone.

How to redeem Pricing Plan:

Book Plan

Here is a step-by-step guide and rules breakdown for your website. I cleaned up the instructions to make the booking process completely foolproof for your clients and reformatted the rules so they understand the critical step of emailing you first.

How to Book Your Lessons

To ensure your pricing plan is applied correctly, please follow these steps using a desktop computer (the process is easiest on a computer rather than a phone):

Log In: Log into your account on the website.
Purchase a Plan: Navigate to and purchase your preferred Pricing Plan.
Select Your Session: Go to Book Online, click Book Now, and choose your desired date and time.
Accept Terms: Click Next to read and agree to the booking terms.
Apply Your Plan: At the bottom of the checkout page, select your purchased pricing plan to pay for the session.
Confirm Booking: Click Book Now in the top right corner of the page to finalize.

⚠️ Important Ice Time Note: Please remember to purchase your ice time directly from the rink as well! This is especially critical for Tuesday and Thursday afternoon Freestyle sessions, as they frequently sell out.

Pre-Booking Rules & Approvals

Before you complete the steps above, please ensure you follow these verification rules:

Email Confirmation Required: Before the start of each month, you must email Coach Annalisa (coachannalisam@gmail.com) to confirm your weekly lesson time or check drop-in availability.
Do Not Rely Solely on the Calendar: The online calendar may occasionally show a slot as "available" before the start of the month, but it may already be reserved for a recurring student. Always double-check via email first.
Verify Ice Type: Please confirm via email whether your desired lesson time will be on a Freestyle session or a Public Skate session so we can plan accordingly.

Booking Video Tutorial:

Profile Bar:

At the top right corner of the desktop version of the website you will be able to access your account info including your subscriptions, wallet, and account settings.

Bookings:

Under your bookings tab you will be able to see an itemized list of your bookings with the date and time. You can see your upcoming bookings as well as your previous booking history.You will be able to mange your bookings and have the option to book again.

Subscriptions

Under the subscription tab you will be able to see which of your plans are currently active and which have expired. You can also find the date that your subscription will expire.

Google Calendar/SMS Reminders:

In order to stay organized and up to date with your current lesson bookings, you will have the option to add your sessions to Google Calendar and opt into SMS reminders one day before your session.This option is highly recommend for students with early morning lessons.